Terms of Service

Effective Date: 01-Jan-2024

Welcome to Gateway Taproom ('we', our' or 'us'). These Terms of Service govern your use of our website and any services we offer through it. By visiting, browsing, or making a reservation via our site, you agree to these terms in full.

1. Overview
Gateway Taproom is a restaurant in BKC, Mumbai. Our website serves as a digital extension of the dining experience, allowing you to explore menus & book reservations.

2. Reservations

• Reservations can be made via our website or through our official partners.
• All bookings are subject to availability and confirmation.
• We recommend arriving on time to ensure the best experience.
• Late arrivals beyond 15 minutes without notice may be considered a no-show.
• For special experiences or private tables, we may request a confirmation or prepayment.

3. Private Events & Collaborations

• Requests to host private events must be made at least 7 days in advance.
• Confirmation is subject to availability and alignment with our brand ethos.
• We reserve the right to decline bookings that do not align with our culinary or experiential standards.

4. Pricing & Payment

• Payments on the website (if enabled) are securely processed via third-party gateways.
• We reserve the right to update menu pricing, ingredients, or offerings without prior notice.

5. Cancellations & Refunds

• You may modify your booking up to 24 hours prior to your reservation and your deposit can be used for a future booking up to 14 days. Any cancellation or modifications withing 24 hours of your reservation will result in forfeiture of the entire deposit.
• Refunds, where applicable, will be processed to the original payment method within 7-10 business days.

6. Guest Responsibility

• Inform us of any dietary restrictions or allergies in advance.
• Treat our space, team, and fellow diners with respect.
• Refrain from using the website for fraudulent bookings or misleading inquiries.

7. Content & Intellectual Property
All written content, visuals, menu descriptions, and design elements on this site are the intellectual property of Gateway Taproom. You may not copy, reuse, or reproduce any content without express written consent.

8. Third-Party Tools & Links
We may offer access to third-party services (e.g., reservation platforms or event partners). These tools are provided 'as is' without warranties. We are not responsible for any third-party content or data practices.

9. Limitation of Liability While we strive to maintain an accurate and seamless digital experience:

• We are not liable for any technical disruptions, reservation system outages, or site inaccuracies.
• We are not responsible for issues arising from undisclosed allergies, food preferences, or third-party booking platforms.

10. Governing Law
These terms are governed by the laws of the Republic of India. Any disputes arising shall fall under the exclusive jurisdiction of courts in Mumbai, Maharashtra.

12. Contact Us For any queries, requests, or concerns, you may reach us at:
Email: [email protected]
Phone: +91-22-35111862
Address: 10th Floor, 1011, Raheja Centre, Free Press Journal Marg, Mumbai, Maharashtra 400021, India